CUSTOMER INFORMATION
Data delivery, cancellation & refund policy
Effective 1 September 2026
This policy covers MTN, AT and Telecel data bundles purchased from SAMERIC Business Center. It does not cover physical products, device payment plans or other services.
Customers will either receive their purchased data bundle or receive a refund if the supplier confirms cancellation. A delivery delay does not mean your payment has been lost.
1. Electronic delivery
Data bundles are delivered electronically to the recipient’s mobile number through our supplier. We fund purchases through a prepaid supplier wallet. No physical product is shipped and no delivery address is required for a data bundle.
Under stable network conditions, delivery usually takes up to 30 minutes. During network disruptions, delivery may take 24 hours or longer. These are estimated timelines, not guaranteed delivery deadlines.
If your order is delayed, contact us with your order reference so we can check its status. A delay alone does not mean the order has failed or been cancelled.
2. Number verification and your consent
Please check the recipient’s number, selected network and bundle before submitting your order.
Where number verification is required, a prompt explains that the number needs verification and asks whether you wish to proceed. Choosing to proceed means you agree to wait for verification. It does not guarantee successful verification or delivery.
Your consent to wait does not remove your refund entitlement if the supplier subsequently confirms cancellation.
3. Cancellation
Once an order has been submitted to the supplier, we cannot cancel it at the customer’s request, including while number verification is pending. Cancellation is handled automatically by the supplier where applicable.
An order awaiting verification may subsequently be cancelled by the supplier. Waiting for verification is not itself confirmation of cancellation.
4. Refunds
If the supplier confirms that your order has been cancelled and will not be delivered, SAMERIC refunds you within 24 hours of the supplier confirming cancellation.
This deadline starts at cancellation confirmation, not when the order was placed. We do not require you to wait until the supplier reimburses us.
Refunds most commonly arise when the supplier cancels an order awaiting number verification. If you need help with a refund, contact us with your order reference and payment transaction reference. Never share your MoMo PIN, password or one-time passcode.
5. Order support
For a delivery update, cancellation confirmation or refund enquiry, use the phone, WhatsApp or email details on our contact page. Include your order reference so we can identify the purchase.